You only get one chance to make a good first impression. We know that many of the people who call us at Hope Hospice or meet us for the first time are in uncharted waters. They may be dealing with their own recent terminal diagnosis or that of a loved one. When a doctor says death is approaching, it takes a while to come to grips with that information. We are sensitive to the fact that any person who calls us may be in a difficult state of mind.
We also know that many who call us may have little familiarity with hospice care, what it is and what it is not. They may not be aware that differences exist among St. Louis area hospice care agencies.
Rather than recite a memorized list of bullet points about Hope Hospice when that first call comes from a newly referred patient or caregiver, we try to find out first about the patient’s situation. Every patient is different. What is the patient’s current condition? Are there special circumstances we need to know about? Who will function as the patient’s caregiver(s)?
We hope that the first impressions we make upon those who call us will serve to establish confidence in our abilities to deliver hospice care with love and compassion. We also are concerned about making good first impressions when we meet patients and caregivers in person.
In addition to showing up at the appointed time, we work to communicate clearly what we do and how we can meet a patient’s specific needs. We listen. We make eye contact. We explain why an independent, locally based, family-owned hospice may be the best choice for the patient and the family and other caregivers. But mainly, we focus on the primary concerns of the patient and those who love the patient.
We know that a good first impression influences the decision by concerned parties to let Hope Hospice be a part of the end-of-life process. Call us for information. We are standing by to make a good first impression on you. Call Hope Hospice at 314-984-9800.